Don’t Gamble with Your Final Mile / Assembly / White Glove Shipments – Hire the Pros at The Delivery Authority.
Not only does The Delivery Authority deliver top performance, value, service and technology, we also offer premium industrial “white-glove” delivery services that are completely customizable for any customer in any industry.
Our on-site services include: threshold or inside placement of products, unpacking and removal of debris, and assembly either at the final destination or in a warehouse prior to delivery.
The Delivery Authority provides a customizable service that accommodates your industry specific needs.
Electronics / Delicate Equipment. For electronic distributors and all other industries sending delicate equipment, The Delivery Authority has added our industrial white glove delivery option of unpacking and installing all types of electronic equipment.
Furniture. For furniture clients, our “white-glove” delivery services include setup and installation in the room of choice, and removal of all debris upon completion
Home Fitness Equipment. For manufacturers and distributors of home fitness equipment, The Delivery Authority offers in-home setup and room-of-choice placement of all types of exercise equipment.
Final Mile / Delivery and Assembly – Keys to Success
Delivering and assembling products in your customers’ homes requires extraordinary care and forethought. In this important customer facing role, our drivers must represent your company just as well as you would.
To be successful, we focus on the following:
Our drivers present a clean cut, friendly, professional image that puts your customer’s mind at ease. They must also have an appropriate vehicle, product knowledge and provide great customer service. Click here to learn more about our drivers.
To ensure our drivers are successful, we provide very detailed instructions, along with comprehensive product assembly training. Our drivers must become experts in your products and be able to troubleshoot when necessary. When our drivers complete the job, your customer must be delighted.
To make sure we exceed expectations for our customers and their customers, we need to understand their requirements. Our processes, training, driver selection and technology are all based on the needs of the customer.
Our delivery processes are enabled by Xcelerator, the industry’s best transportation management system (TMS). Xcelerator enables our customers to book online, track orders, view and manage their delivery. Xcelerator provides all relevant shipping information, costs, real time updates and electronic signature and verified delivery times. We also use Cheetah Logistics Route Optimization Platform, a state of the art business to customer door solution. Cheetah enables us to increase reliability, flexibility and speed, while reducing delivery times, late shipments and fuel costs. These systems allow The Delivery Authority to provide a world class delivery experience for our customers.
From start to finish, communication is the key to success in the logistics business. We try to over-communicate to minimize misunderstandings. We give our customers lots of options when it comes to communication: phone, email or online via our transportation management systems.