At The Delivery Authority, the leadership team believes that our great culture is important reason for our success. The following best describes our culture:
Customer oriented. Our goal is to create the perfect experience for our customers. We are obsessive about customer service. We have built our processes, technologies and operations around the customer.
Integrity and honesty. We are straight shooters. We are honest and act with integrity in all our dealings.
Transparency and openness. We want our customer to consider us as an extension of their supply chain group. This type of relationship requires a sharing of information, trust and openness. We are an open book.
Great relationships. The Delivery Authority enjoys a large number of close, long term relationships with both drivers and customers. These working relationships are built on a foundation of win-win mindsets and trust. Great relationships build great businesses.
Communication. One of the biggest problems in transportation is lack of communication. You will not have that problem with The Delivery Authority. We encourage our team to over-communicate so there is no doubt. We are especially vigilant about communicating problems. Problems must be raised, discussed and resolved quickly.
Proactive. We try to solve problems before they happen. We make extra phone calls, sweat the details and constantly improve so we can minimize or eliminate mistakes.
Responsive and flexible. We are a very process oriented company and we have invested in technology solutions that enable our processes to run smoothly. However, sometimes the processes don’t work. Flexibility and responsiveness need to over-ride the process. We won’t scrap our processes, but we will do whatever it takes to satisfy our customer.
Professional. The courier and delivery business is sometimes like the wild west. Lots of cowboys who live by their own rules. We have always been different. We were founded by professionals who came from Fortune 500 backgrounds. The Delivery Authority team will always behave professionally. We are proud of our professional management team, best in class operations and top notch team.