proprietary cycle of service process developed with integrated technology and training.
years in business serving our customers with the highest level of service.
of happy customers
The Delivery Authority is the only delivery service company with the Proprietary Cycle of Service, a process that integrates technologies, employee training and specific processes to make your experience seemless. Our goal is always to handle any obstacles that may come up before you even know. Our Proprietary Cycle of Service ensures your delivery company acts as an extension of your team, always working to carry out the highest quality, most efficient shipping service possible.Whether local deliveries, long haul, LTL, FTL, scheduled routes or other shipping needs, The Delivery Authority is the best delivery service in Chicagoland and the midwest.
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We begin the our proprietary Cycle of Service process by understanding our customer’s unique requirements, then developing a customized plan with requirements for technology, locations, communication, product handling, vehicle type, equipment, driver, setup, delivery, signatures, documentation and any other necessary requirements.
Before you commit to new routes or services, we provide timely estimates based on data and your individual company needs.
Our Cycle of Service brings technology and the human touch to customer service. We offer a detailed dashboard with real-time and historic data of what is happening across all areas of your business, viewable on a smartphone or tablet. All phases of your business can be integrated, including on-demand, routed and scheduled work, distribution and cross docking operations, as well as FTL and LTL shipping. Meanwhile, you always have a dedicated account manager who knows your business and is available to talk.
Our process includes strategic technology investments that help us reduce errors and costs, while improving information flow, visibility and speed. This gives our account managers and customers increased, live visibility of time sensitive information, enabling necessary adjustments to be made before there is an issue.
Real-time alerts are built into the system to notify customers automatically minutes before arrival and be used to flag issues in a timely manner, if desired. Your personal account manager is also overseeing shipments, and will get in touch if needed.
We have invested in the best technology for transportation management, Xcelerator, for electronic signature capture, optimization, barcoding / scanning, tracking, and GPS.
Our Cycle of Service features technology with built-in accounting and customizable reports, including a mobile reporting app, so you can have the information you need when you need it.
The technologies integrated into our proprietary Cycle of Service enable (and enforce) process compliance. We also work with our customers to develop key performance indicators (KPIs) that help us objectively measure performance. Because we believe that you can’t manage what you can’t measure, we leverage KPIs to help us drive continuous improvement.
Additionally, we use the Cheetah Logistics Route Optimization Platform to streamline complex business to customer solutions representing all real-world constraints: from first mile through last mile. it dynamically improves route networks.
We use Xcelerator, a Windows-based courier management software solution designed for the Same-day, Next-day, Distribution, E-Commerce and Warehousing industries. We also use Cheetah Logistics Optimization Platform to ensure we are taking the most time (and cost) efficient route when delivering your shipment.These technology investments help us reduce errors and costs, while improving information flow, visibility and speed. Below is additional information on these important technologies.
Xcelerator can be highly customized to harness and leverage the power of your changing business. We offer a detailed dashboard reporting highlighting real-time or historic data of what is happening across all areas of your business, viewable on a smartphone or tablet. Bringing a user-friendly interface that works across any mobile operating system. We incorporate all phases of your business, including on-demand, routed and scheduled work, distribution and cross docking operations, warehousing and LTL.
Key Benefits:
Increased visibility of time sensitive information
Quality online shipping, tracking and mapping
Reduce invoicing time with built-in accounting
Full Detail with customizable reports
Mobile reporting app
Cheetah Logistics Route Optimization Platform has evolved over seven generations and is many years ahead of any other solution in the market. It has solved complex Business to customer door solutions representing all real-world constraints. From first mile through last mile it dynamically improves the route networks.
Key Benefits:
Synchronize the Network
Reduce Operating Cost While Improving Asset Utilization
Increase Speed of Delivery
Enable Reliability Across Operations
Empower All Users with Live Visibility
Notify Customers Automatically Minutes Before Arrival
Deliver More with Less Assets and Personnel
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